The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from any of the countries below, follow the specific advice for returning travellers. Detailed advice for returning travellers is available on

Call 111 now if you've been:

  • to Hubei province in China in the last 14 days or Iran, areas of northern Italy in lockdown or "special care zone" areas in South Korea since 19 February (even if you do not have symptoms) detailed maps are available on
  • to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath
  •  to other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on

Online Access

What is Patient Access?

With Patient Access you can:

  • Book new appointments without having to phone
  • Order repeat prescriptions so they are ready to pick up
  • Change your address details in seconds
  • View parts of your medical records

How do I access these services?

If you are registered with us at Grove Road Surgery you will need to bring in some form of identification to reception, so that we can verify who you are. Please give us up to 4 weeks to initiate your registration for online services, you will then be provided with a print-out containing all you need for registering. You can then use the link below to complete this process. Once you have done this initial step, future logins for the services are much more straightforward.

Please note:
You may notice that Patient Access website refers to an option of registering for their service online, before getting the PIN number from reception. As a practice we have decided not to enable this, as verification is still ultimately required at reception and we feel it is simpler for both the patient and the practice to stick to the process outlined above.

Please ask at reception should you require any further information.

Patient Online Access Leaflet

Patient Online Registration Form

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