Noticeboard

Coronavirus

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from any of the countries below, follow the specific advice for returning travellers. Detailed advice for returning travellers is available on gov.uk.

Call 111 now if you've been:

  • to Hubei province in China in the last 14 days or Iran, areas of northern Italy in lockdown or "special care zone" areas in South Korea since 19 February (even if you do not have symptoms) detailed maps are available on gov.uk
  • to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath
  •  to other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

Access the online appointment system

Download our new appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: mygp.com

Appointments

Extended Hours

Pre-bookable appointments Wednesday evenings from 18:30 until 19:30. 

These appointments are for patients in full time employment or those who otherwise cannot attend during normal surgery hours and must be booked in advance.

Booking ahead for appointments

Patients sometimes like to book appointments in advance for less urgent needs or at times/days when they are best able to attend the surgery.

Each surgery, therefore, has at least half of its appointment slots that can be booked ahead up to 2 weeks in advance.

An appointment may be made either by telephoning reception on 0151 639 4616 or calling at the surgery.

It is important that patients have sufficient time with the doctor and are not made to feel rushed. To this end 15 minutes is now allocated for all standard appointments.

All patients will be offered an appointment with a doctor within 48 hours however if you would like an appointment with a specific doctor you may have to wait a little longer.

Please note that an appointment is for one person. If two people need to be seen please make two appointments, this will avoid delays for everyone otherwise long waits are inevitable.

Chaperones

Grove Road Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. Click here to read our Chaperone Policy.

Telephone Advice

If you feel you need to speak to a doctor or nurse please ask a receptionist. Your message will be passed to the appropriate professional, who will return your call after surgery. If it is an emergency, your call will be transferred to the doctor immediately.

Telephone lines are extremely busy between 08:00 and 10:30 with urgent same day requests. Please help the practice to help those who need assistance urgently.

For general enquiries or to make non-urgent appointments, please ring after 10:30. For all test results please telephone after 14:00.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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