Appointments

To request a routine appointment, you can:

• use an online form to request a consultation
• use the NHS App
• phone us on 0151 639 4616 from Monday to Friday, 8am to 6:30pm
• visit the surgery during opening hours and speak with a receptionist

When you get in touch, we’ll ask what you need help with. This means we can understand how urgent your problem is and identify the most suitable health professional to help you. Our reception team is trained to direct you to the most appropriate service and any information shared with the reception team is treated as strictly confidential and will only be shared with the relevant clinicians.

Pre-bookable appointments of an evening can be arranged via our reception team at our hub site, Miriam Medical Centre.

If you contact us online, we will be in touch within two working days during our opening hours of 8am to 6:30pm, Monday to Friday.

Practice nurse appointments can be made by contacting the surgery either by telephone or in person. These cannot be booked online as each appointment may require a different amount of time.

All patients will be offered an appointment with a doctor within 48 hours. However if you would like an appointment with a specific doctor then you may have to wait a little longer. Please note that each appointment is for one person. If two people need to be seen, please make two appointments. This will avoid delays for everyone, otherwise long waits are inevitable.

If you feel that you require an urgent (same-day) appointment, we ask that you please call us as early as possible on 0151 639 4616.

However you choose to contact us, we may offer you:

• a face-to-face appointment
• a phone call or video consultation
• a text message or email, for example inviting you to visit the surgery for a blood test

Appointments by phone, video call, or by text/email can be more flexible and often mean the doctor or nurse can consult with you sooner.

Home visits are available for housebound patients or patients who are too unwell to attend the surgery. We please ask that you call us before 10:30pm on the day so we can accommodate your request.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule your visit.

You may also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you are unable to attend your appointment, it is important that you let us know as soon as possible so we can offer the appointment to another patient.

You can cancel your appointment by calling our reception team, by following the instructions on your text message appointment reminder (if we have your mobile phone number) or via the NHS App. If you wish to change your appointment to another day or time, please call us.

Our surgery hosts medical students from the University of Liverpool. We feel very proud of have the opportunity to train our future doctors.

With the patient’s consent, they may consult with the partners and learn about general practice. We really appreciate your assistance with our students but if you are in any way concerned or do not wish to have a medical student in your consultations, please do not hesitate to let us know.