Friends and Family report 2019
During our Olympics Healthy patient day Healthwatch Wirral came in to speak with information about their service and how it can help patients have their say and help improve local health and social care services. They performed the 'Friends & Family' test with patients in the waiting room and the results were really amazing.
Amongst the very positive feedback is a comment about waiting times slipping. We have listened to this and tweaked the Doctor's sessions slightly. We have moved minor surgery session to a set day (Thursday), and will keep an eye on it making a difference. We offer longer appointments here at Grove Road Surgery (15 minutes), this enables patients a bit more time with the Clinician and feel it works really well but if a condition requires a bit more time or if the patient has another issue they wish to chat about, unfortunately this makes the wait time a bit longer. We hope you appreciate that extra time with the Doctor but really appreciate your comments as this helps us make changes to make your surgery better.
Olympics Day Friends & Family
National GP Patient Survey