The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from any of the countries below, follow the specific advice for returning travellers. Detailed advice for returning travellers is available on

Call 111 now if you've been:

  • to Hubei province in China in the last 14 days or Iran, areas of northern Italy in lockdown or "special care zone" areas in South Korea since 19 February (even if you do not have symptoms) detailed maps are available on
  • to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days and have a cough, high temperature or shortness of breath
  •  to other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19 February and have a cough, high temperature or shortness of breath
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on

Practice Survey Reporting

Friends and Family report 2019Staff on Olympics day

During our Olympics Healthy patient day Healthwatch Wirral came in to speak with information about their service and how it can help patients have their say and help improve local health and social care services.  They performed the 'Friends & Family' test with patients in the waiting room and the results were really amazing. 

Amongst the very positive feedback is a comment about waiting times slipping.  We have listened to this and tweaked the Doctor's sessions slightly. We have moved minor surgery session to a set day (Thursday), and will keep an eye on it making a difference.  We offer longer appointments here at Grove Road Surgery (15 minutes), this enables patients a bit more time with the Clinician and feel it works really well but if a condition requires a bit more time or if the patient has another issue they wish to chat about, unfortunately this makes the wait time a bit longer.  We hope you appreciate that extra time with the Doctor but really appreciate your comments as this helps us make changes to make your surgery better.

Olympics Day Friends & Family

National GP Patient Survey

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